FAQs

Yes, Canary Wharf has four underground public car parks, three of which lead to Cabot, Canada and Jubilee Place shopping malls.

There are currently 2900 spaces available spaces with designated bays for disabled drivers and parents with children.

At weekends and Bank Holidays, you can enjoy 3 hours' free parking in any of our public car parks when you spend £10 at any shop, café, bar or restaurant in Canary Wharf. To get 3 hours' free parking, simply ask for your parking token at point of purchase and use in the pay on foot machines before returning to your car. Visitors are only permitted to use one token per visit.

The Canary Wharf store guide details the shops, cafes, bars and restaurants included in Canary Wharf's 3 Hours, Free Parking scheme.

Spend £10 in Waitrose Food & Home Monday to Friday and enjoy 2 hours' free parking, ask at point of purchase for a token.

The public car parks offer weekday parking for visitors for up to two hours for £3.60, for two to three hours at £5.10 and up to four hours at a charge of £9.20. Entry after 6pm, parking costs are £2 for the first 2 hours and £6.10 thereafter, up to 4am the next morning.

Canary Wharf Car Park Tariff

Canary Wharf bicycle and car parking map

All of the public car parks at Canary Wharf hold 'Park Mark', the Safer Parking award. For further information on car, motorcycle and bicycle parking, call: 020 7418 2752

Please note there are certain exceptions to the opening times detailed above. Please check the store listing for individual store opening hours and the opening hours for Canary Wharf's cafes, bars and restaurants.

There are public toilets in all the shopping malls at Canary Wharf. They are located at:

Cabot Place, behind Citibank
Canada Place, behind Gap
Churchill Place behind James Shoe Care

Jubilee Place, adjacent to Gourmet Burger Kitchen and also behind Starbucks
The public toilets are located at grid references 6L, 10B, 10D, 13J and 21K on the store guide.

To help you move between different mall levels, public lifts are located at:

The locations of the lifts are also shown on the store guide.

A free loan wheelchair service is available at Canary Wharf.

Please be advised that this service is subject to the correct forms of ID being presented at the time of collection. You will need to present a current valid passport or driving license and a recent utility bill in the same name. Please speak to a member of retail security who will be happy to oblige with your request.

For more information call: 020 7418 2675.

The customer information line is 020 7477 1477 and is open Monday to Friday from 09.00 – 17.30 or email retail@canarywharf.com.

Yes, there is a public telephone in Jubilee Place, near the cash machines behind Prêt a Manger.

Yes, Canary Wharf has two Post Offices at Canary Wharf: one in Churchill Place, and another outside of the malls in Chancellor Passage. Both offer a full post office services including post boxes. To locate post boxes at Canary Wharf, we suggest view the Canary Wharf guide and look for the envelope symbols.

Smoking is not permitted in the shopping malls. Canary Wharf's bars, cafes, restaurants and shops are no smoking areas.

If you lose something while visiting Canary Wharf, you can either:

•  approach a Retail Security Guard.
The Lost Property Office in Frobisher Passage is open Monday to Friday 09:00 – 17:00. Or you can call 020 7418 2601 during office hours.

•  call the Customer Information Line on 020 7477 1477. The line is open Monday to Friday from 09.00 – 17.30 or email retail@canarywharf.com.